We are looking for someone to build and support a team of Area Coordinators in a new region. Kenya's Central and Eastern region is set to have 6 branches, with the first branch kicking off operations in Q4 2021. Each of the Area Coordinators is responsible for 7-8 field staff who work as sales agents and loan collection officers.
The successful job holder will therefore also be involved in kicking off operations in the upcoming branches where this entails recruiting the Area Coordinators and their respective teams.
This is a mid-level position based in Central and Eastern Kenya, reporting to the Nairobi-based Director directly. You will work across the branches to assess and increase employee engagement and performance. Additionally, you will gauge customer satisfaction and suggest relevant initiatives to the team.
Over the next 2 years you will be building up a team of 6 branches with about 50 staff reporting to you. Developing their people management skills as their teams are growing is key to the success of the business.
You will be expected to work with the Area Coordinators on a daily basis to strengthen the capacity of the teams at the branches.
Developing their people management skills is key to growing the business to strengthen the capacity of the teams.
Through this we expect the following outcomes from you: increased staff satisfaction, retention and performance, with the ultimate goal of sales growth, improved debt collections, customer satisfaction and referral sales.
Key activities and deliverables:
2. Drive engagement and motivation of our field teams:
3. Help drive overall company performance and improve our procedures:
You are passionate about rural development and making a difference for the less well-off.
You have interacted with a wide range of people and teams. Your leadership style focuses on people management and talent development.
Our culture - We are the right organization for you if:
NB: Bidhaa Sasa does not charge any fees for recruitment.
"As a Regional Coordinator (Team Engagement and Staff Motivation) I enjoy interacting with clients and staff, listening to their challenges and juicy stories, resolving problems and motivating them to achieve difficult targets".
David Dindi, Regional Coordinator (North Rift & Western Kenya)
"My job is to lead and keep the team motivated, making sure they have all they to deliver our promise to the communities we serve. I enjoy interacting with the teams, brainstorming new strategies, coaching and spending time in the field connecting with both existing and potential clients".
Moleen Ute, Regional Coordinator (South Rift & Nyanza Kenya)
We believe that everyone should equally benefit from Kenya's fast development and we work hard to make high quality products accessible to increase quality of life in rural areas.
Bidhaa Sasa is a women-focused start-up that uniquely combines financing and last-mile distribution of modern household goods in the rural areas. We make technology products, such as solar systems and efficient jikos, both accessible and affordable by offering consumer financing to the under-served and unbanked. We deliver life improving products to our clients’ doorsteps while making all products payable in affordable instalments.
We sell our products through groups that are recruited and managed by women leaders in the rural heartlands of Western, Nyanza and Rift Valley Regions. We are proud of our growing team of currently 100+ people.
From humble beginnings with one location in Webuye and 2,000 customers in 2016, we have reached over 80,000 clients and are expanding our reach further. We aim to become the retailer of choice for rural families in East Africa.
Do you want to join our team as our new Regional Coordinator? Then we'd love to hear about you!